Millicent Umoh
Virtual assistant
I am a Virtual assistant and IT Support specialist. My specializations include customer support, administrative support, email management, appointment setting and scheduling, lead generation, calendar management, business development, project management, travel planning, CRM, workflow automation, and more.
As a dedicated Virtual Assistant
My goal is to help businesses streamline their operations, optimize workflows, and ensure smooth and efficient functioning. By leveraging my expertise and the latest tools, I aim to enhance productivity and support the overall success of the organizations I work with.
I've learned from
- ALX Virtual Assistance Programme (Certificate Course in Virtual Assistance, 2024)
- Digital Witch IT Support Academy (Certificate Course in IT Support, 2024)
- Accountinghub Academy (Certificate Course in basic accounting, 2023)
- CEFA Freelance Academy (Certificate Course in Freelancing, 2021)
- University of Uyo (B.A. in Communication and Media Studies, 2014)
I've worked with
My Services
Administrative Support
- Data Entry
- Calendar Management
- Inbox Management
- Web Research
- Travel Arrangement
- Appointment & Meeting Scheduling
- Document Preparation
Operations Assistance
- Workflow Management
- HR Tasks (Interviewing & Recruiting)
- Customer Relationship Management (CRM)
- Project Management
Customer Service
- Customer Support
- Customer Success
- Customer Experience
Calendar Management, Appointment Setting & Scheduling
Managed calendars, set appointments, and scheduled meetings, ensured client’s schedules were optimized.
Tools
Inbox Management
Managed email communications, ensuring client’s inboxes were organized, important messages were prioritized, and responses were timely.
Tools
Customer Support Ticketing
Skillfully managed and resolved customer support tickets using various ticketing systems. My responsibilities included ticket management, customer communication, and problem resolution.
Tools
Travel Management
Developed comprehensive travel itineraries tailored to the specific needs and preferences of clients, including researching and booking flights, accommodations, transportation, and activities.
Tools
CRM & Workflow Management
Managed CRM systems to enhance customer relationships and streamline business processes while automating repetitive tasks to boost efficiency and reduce manual workload.
Tools
Other Services
- Telehealth (Appointment Scheduling, EHR Management)
- Email Marketing
- Bookkeeping (Light)
- Canva Graphics Design
- Community Management
- Event Planning & Management
- Training & Onboarding
- Transcription
- Web Conferencing Host
- Podcasting (Scheduling, Transcription)
Client Testimonials
Millicent did a great job on this project. It was very repetitive and cumbersome, but she got it done perfectly. Very professional and highly recommended
Antonio Thornton
I Concepts
United States
Great freelancer to work with, reliable and great personality
Jay Adams
Magnetic Content
United States
Very happy with contractor! Will consider working again.
Pascal E.
Nigeria
